SharifahFiruz

Wednesday, January 27, 2010

POPEYES

Last Monday, theres assessment going on in my work place. In fact all outlets of Popeyes. Nobody informed me about it and i got to know on that day itself, thanks to Mable. The assessment will start when boss enter Popeyes. Before the assessment, all cashiers get ready to give good performance and clean up all the cashier area. We had to smile all day long. It was tiring to smile. Something bad happened to me. I slipped off and fall while sending customers order. The floor was so slippery and i was holding the tray with only one hand. Lucky the food are safe as it didn't fall. Food safe, i wasn't safe. My back hurts so much that i have to endure it. Another incident happened. This rude chinese women scolded me. She raised her voice at me that everyone could hear and they looked at me. I was so embarrassed. It wasn't my fault. She ordered her combos and my job is to key in and to repeat her order. I repeated her order 3 times and i asked if the combos is all right and she answered yes. When i served her, she looked at the food, receipt and stared at me then start to raised her voice. " You don't understand english is it?!". I was so pissed off but still i answered her nicely. She answered me in a rude manner. And she put the blame on me of taking the wrong order. She start to call the manager out. Mable quickly do the void and she apologised the customer and all. After the incident over, she pulled me aside and talked to me. She told me that she knew i wasn't at fault and i key in the order correctly. She said that chinese singaporean mostly are rude and i have to adapt with it. What an incident. Around 2 plus, all of us busy doing cashier that we didnt realised that the boss already entered or store. All of us quickly passed the message around. This assessment are so important. He checked everything, asked those lucky one a question. I am the lucky one. I was relieved that i able to answer his question. He stayed at our store till 9pm. It was so long and all of us are worried. Suddenly he appeared and said that his leaving. We are so happy that we give him a wide smile. In a while later, kitchen area filled will laughters and happiness. Guess what. Our store pass the assessment. We are the only store that pass. We scored 90% for cleanliness, services and all. Theres still more assessment to come ahead at anytime. Hope our store able to pass but this time we must score 94% or more if possible. We are so looking forward for the assessment. You want to know why? Theres 5 outlets and only 1 outlet that pass all the assessment will received US$250 000 and store will close for 1 day or more, it depend. Worth it right! Pray hard and it is all depend on all crews.

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